Refund & Return Policy
Last updated: July 21, 2026
Thank you for shopping at Nuvellagadget. We want you to be happy with your purchase. If something isn't right, here's how our returns and refunds work.
1. Return Window
You may request a return within 30 days of the delivery date. After 30 days, we're unable to offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In its original packaging, with all accessories, manuals, and tags included
Accompanied by proof of purchase (order number or receipt)
The following items cannot be returned:
Items marked as final sale or clearance
Personal care and beauty items that have been opened or used (e.g., serums, rollers used on skin)
Gift cards
3. How to Start a Return
Contact us at our Contact page with your order number and the reason for your return.
We'll review your request and, if approved, send you return instructions and a shipping address.
Pack the item securely in its original packaging and ship it back to us.
Once we receive and inspect the item, we'll notify you of the approval or rejection of your refund.
Please do not send items back without contacting us first — returns sent without prior approval may not be accepted.
4. Return Shipping Costs
If the return is due to our error (wrong item shipped, defective product, damaged in transit), we will cover the return shipping cost.
If the return is due to a change of mind or incorrect order placed by the customer, the customer is responsible for return shipping costs.
5. Refunds
Once your return is received and inspected, we will notify you by email whether your refund is approved.
Approved refunds will be processed to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.
Shipping costs from the original order are non-refundable, except where the return is due to our error.
6. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at our Contact page with photos of the issue.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery with your order number and photos of the item. We will arrange a replacement, exchange, or full refund at no additional cost to you.
8. Late or Missing Refunds
If you haven't received a refund yet:
Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank, as there is often processing time before a refund shows.
If you've done this and still have not received your refund, please contact us at our Contact page.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be cancelled and must instead follow the standard return process.
10. Contact Us
For any questions about returns or refunds, reach out via our Contact page.
